Terms & Conditions

Last updated: 2022-12-07

1. Introduction

Welcome to Everest Cast (“Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at https://everestcast.com https://vdopanel.com https://everestpanel.com https://my.everestcast.com https://everestcast.host  https://hosting.everestcast.com (together or individually “Service”) operated by Everest Cast.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at [email protected] so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at [email protected].

3. Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

5. Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles will be set depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Everest Cast cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting the [email protected] customer support team.

A valid payment method is required to process the payment for your subscription. You shall provide Everest Cast with accurate and complete billing information that may include but not limited to full name, address, state, postal or zip code, telephone number, and valid payment method information. By submitting such payment information, you automatically authorize Everest Cast to charge all Subscription fees incurred through your account to any such payment instruments.

Should automatic billing fail to occur for any reason, Everest Cast reserves the right to terminate your access to the Service with immediate effect.

6. Free Trial

Everest Cast may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").

You may be required to enter your billing information in order to sign up for Free Trial.

If you do enter your billing information when signing up for a Free Trial, you will not be charged by Everest Cast until the Free Trial has expired. On the last day of the Free Trial period, unless you cancel your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, Everest Cast reserves the right to (i) modify the Terms of Service of the Free Trial offer, or (ii) cancel such Free Trial offer.

7. Fee Changes

Everest Cast, in its sole discretion and at any time, may modify Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.

Everest Cast will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

Your continued use of the Service after the Subscription fee change comes into effect constitutes your agreement to pay the modified Subscription fee amount.

8.1 Terms and Conditions for Cloud Hosting and Dedicated Server Hosting:

  1. Payment: All payments for the cloud hosting and dedicated server hosting services are due within 24 hours of service expiration. If payment is not received within this time frame, the server will be suspended.

  2. Reactivation: In the event that the server is suspended due to non-payment, the customer may request reactivation. A reactivation fee of $25 will be charged for this service.

  3. Responsibility for Payment: The customer is responsible for ensuring that all payments are made on time and for providing accurate billing information.

  4. Termination: Everest Cast reserves the right to terminate the customer's account at any time, without notice, if the customer fails to make payment in a timely manner.

9. Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for Content that you post on or through Service, including its legality, reliability, and appropriateness.

By posting Content on or through Service, You represent and warrant that: (i) Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and license as provided in these Terms, and (ii) that the posting of your Content on or through Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing on a copyright.

You retain any and all of your rights to any Content you submit, post or display on or through Service and you are responsible for protecting those rights. We take no responsibility and assume no liability for Content you or any third party posts on or through Service. However, by posting Content using Service you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through Service. You agree that this license includes the right for us to make your Content available to other users of Service, who may also use your Content subject to these Terms.

Everest Cast has the right but not the obligation to monitor and edit all Content provided by users.

In addition, Content found on or through this Service are the property of Everest Cast or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

10. Prohibited Uses

You may use Service only for lawful purposes and in accordance with the Terms. You agree not to use Service:

0.1. In any way that violates any applicable national or international law or regulation.

0.2. For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.

0.3. To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.

0.4. To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.

0.5. In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

0.6. To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

0.7 To Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

0.8 To Broadcast or Distribute any Pornographic Content.

Additionally, you agree not to:

0.1. Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.

0.2. Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

0.3. Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.

0.4. Use any device, software, or routine that interferes with the proper working of Service.

0.5. Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

0.6. Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

0.7. Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

0.8. Take any action that may damage or falsify Company rating.

0.9. Otherwise attempt to interfere with the proper working of Service.

11. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

12. No Use By Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

13. Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

14. Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Everest Cast and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Everest Cast.

15. Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to [email protected], with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

16. DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

0.1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;

0.2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;

0.3. identification of the URL or other specific location on Service where the material that you claim is infringing is located;

0.4. your address, telephone number, and email address;

0.5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

0.6. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact our Copyright Agent via email at [email protected].

17. Error Reporting and Feedback

You may provide us either directly at [email protected] or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

18. Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Everest Cast.

Everest Cast has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

For example, the outlined Terms of Use have been created using PolicyMaker.io, a free web application for generating high-quality legal documents. PolicyMaker’s Terms and Conditions generator is an easy-to-use free tool for creating an excellent standard Terms of Service template for a website, blog, e-commerce store or app.

YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH THE USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD PARTY WEB SITES OR SERVICES.

WE STRONGLY ADVISE YOU TO READ THE TERMS OF SERVICE AND PRIVACY POLICIES OF ANY THIRD-PARTY WEBSITES OR SERVICES THAT YOU VISIT.

19. Disclaimer Of Warranty

THESE SERVICES ARE PROVIDED BY THE COMPANY ON AN “AS IS” AND “AS AVAILABLE” BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THEIR SERVICES, OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THESE SERVICES, THEIR CONTENT, AND ANY SERVICES OR ITEMS OBTAINED FROM US IS AT YOUR SOLE RISK.

NEITHER COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES. WITHOUT LIMITING THE FOREGOING, NEITHER COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE SERVICES, THEIR CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CAN NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

20. Limitation Of Liability

EXCEPT AS PROHIBITED BY LAW, YOU WILL HOLD US AND OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, HOWEVER, IT ARISES (INCLUDING ATTORNEYS’ FEES AND ALL RELATED COSTS AND EXPENSES OF LITIGATION AND ARBITRATION, OR AT TRIAL OR ON APPEAL, IF ANY, WHETHER OR NOT LITIGATION OR ARBITRATION IS INSTITUTED), WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTION, OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION ANY CLAIM FOR PERSONAL INJURY OR PROPERTY DAMAGE, ARISING FROM THIS AGREEMENT AND ANY VIOLATION BY YOU OF ANY FEDERAL, STATE, OR LOCAL LAWS, STATUTES, RULES, OR REGULATIONS, EVEN IF COMPANY HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW, IF THERE IS LIABILITY FOUND ON THE PART OF THE COMPANY, IT WILL BE LIMITED TO THE AMOUNT PAID FOR THE PRODUCTS AND/OR SERVICES, AND UNDER NO CIRCUMSTANCES WILL THERE BE CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE PRIOR LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

21. Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

22. Governing Law

These Terms shall be governed and construed in accordance with the laws of Nepal, which governing law applies to an agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

23. Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

24. Amendments To Terms

We may amend the Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

25. Waiver And Severability

No waiver by the Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

26. Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

27. Contact Us

Please send your feedback, comments, and requests for technical support by email: [email protected].

No-Money Back and Refund Policy

Last updated: 2023-03-07

Thank you for choosing our services. We prioritize customer satisfaction and ensure that our products and services meet high-quality standards. Before committing to a purchase, we advise all our customers to understand our Money Back Policy thoroughly.

  1. No Monetary Refunds:
    We do not provide monetary refunds for any purchases made on our website. This applies irrespective of the reason for the request.

  2. Free Trial Periods: We believe in the quality and functionality of our services. As such:

    • Our control panel and stream Hosting Service are available for a free trial.
    • For the Everest Panel, a 15-day trial period is provided.
    • For the VDO Panel, we offer a 7-day trial period.
    • For Stream Hosting (Audio and video), we offer a 30-day trial period is provided.

    We strongly advise customers to use these trial periods to evaluate our software and services thoroughly. Please ensure you are satisfied with the product or service before committing to a paid plan.

  3. No Refunds for Early Termination: If you decide to terminate or Cancel your Everest Cast service before the end of your subscription term, please be aware that we will not offer refunds under any circumstances.

  4. Reporting Issues: Should you face any performance-related concerns with our audio and video streaming control panel, or encounter bugs or other issues, please direct them to our support department immediately. Our dedicated team will assess and rectify these reports as per their importance.

  5. Account Credits Instead of Refunds: While we do not provide monetary refunds, we might offer credits to your account under certain conditions. These credits can be used for future service purchases with us.

  6. Auto-Renewal Subscriptions: If you choose the auto-renewal subscription option, ensure you cancel it using our designated payment platforms - 2checkout, Transaction Cloud, or Paddle. Should you fail to cancel and incur an auto-deduction, any subsequent request for a refund will result in an account credit, not a monetary refund.

  7. Expiration of Credits: Kindly note that any credits applied to your account remain valid for a 12-month period. Post this term; they will be rendered void.

  8. Credit for Replaced Services: If we replace a service or license during your active subscription term, we will credit your account for the days that remain unused.

We genuinely appreciate your business and trust. We encourage you to reach out to our support team with any concerns or inquiries regarding our Money Back Policy. Your understanding and cooperation in this matter are greatly appreciated.

Extra Terms and Conditions

Last updated: 2023-01-07

Please read these Terms and Conditions ("Terms") carefully before using our services. These Terms outline the rules and regulations for the use of our services provided by [Everest Cast Pvt. Ltd.] ("Company", "we", "us", or "our").

By using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Client Conduct

1.1 Respectful Behavior: We expect all clients to treat our staff with respect, courtesy, and professionalism. Any form of disrespectful behavior, including but not limited to underestimating or demeaning our staff, using vulgar language, or engaging in offensive conduct, will not be tolerated.

1.2 Gender Harassment: We strictly prohibit any form of gender harassment or discrimination. Clients must not engage in discussions or actions that demean or undermine women, promote gender stereotypes, or create a hostile or uncomfortable environment for any individual based on their gender.

1.3 Racial Discrimination: We do not tolerate any form of racial discrimination. Clients must not engage in discussions or actions that promote racism, racial stereotypes, or create a hostile or uncomfortable environment for any individual based on their race or ethnicity.

2. Suspension and Termination

2.1 Violation Consequences: If a client violates any of the terms outlined in Section 1 (Client Conduct), we reserve the right to suspend or terminate their access to our services without prior notice.

2.2 Suspension: In the event of a violation, we may suspend the client's access to our services temporarily. During the suspension period, the client will not be able to use our services, and their account may be inaccessible.

2.3 Termination: In cases of severe or repeated violations, we may choose to terminate the client's access to our services permanently. Upon termination, the client will lose all rights and privileges associated with our services, and any ongoing or future engagements will be canceled.

3. Reporting Violations

3.1 Reporting Procedure: If you believe a client has violated any of the terms outlined in Section 1, please report the incident to us immediately. We take all reports seriously and will conduct a thorough investigation into the matter.

3.2 Confidentiality: We will handle all reports with utmost confidentiality and will not disclose any personal information or details about the reporting party without their explicit consent, unless required by law.

4. Modifications to the Terms

4.1 Updates to the Terms: We reserve the right to modify or update these Terms at any time without prior notice. Any changes made to the Terms will be effective immediately upon posting the updated version on our website.

4.2 Continued Use: By continuing to use our services after any modifications to the Terms, you agree to be bound by the revised Terms.

5. Governing Law

These Terms shall be governed and construed in accordance with the laws of Nepal, which governing law applies to an agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

6. Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

7. Contact Us

Please send your feedback, comments, and requests for technical support by email: [email protected].

Terms and Conditions for Cloud Server & Dedicated Server Leasing Clients

Last updated: 2023-February-1

1. Introduction

Welcome to Everest Cast (“Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at https://everestcast.com https://vdopanel.com https://everestpanel.com https://my.everestcast.com https://everestcast.host  https://hosting.everestcast.com (together or individually “Service”) operated by Everest Cast.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at [email protected] so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.

Communications:

  1. By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or by emailing at [email protected].


Payment Policy:

  1. Payment Terms: Clients are required to pay their invoice by the due date mentioned on the invoice. Payment should be made on an advance basis.
     
  2. Non-payment: If the client fails to clear the invoice by the due date, the company reserves the right to suspend the service with or without notice. The company will not be held responsible for any data loss or any other issues that may arise as a result of the suspension.
     
  3. Reactivation: If the client wishes to reactivate the server after suspension, a fee of $25 will be charged. The reactivation process may take up to 24 hours.
     
  4. Grace Period: A grace period of 24 hours will be provided only if the client requests it. After the grace period, if the client fails to pay, the server will be terminated.
     
  5. Termination: The company reserves the right to terminate the server within 3 days of the due date if the client fails to pay. The client will not be entitled to any refund if the server is terminated due to non-payment.
     
  6. Backup: It is the client's responsibility to take regular backups of their data. The company will not be held responsible for any data loss or corruption.


Service Cancellation Policy:

  1. Cancellation Request: In order to cancel the Cloud Server & Dedicated Server service, the client must submit a request by opening a ticket from their client area on our website.
     
  2. Advance Notice: The client must provide at least 15 days advance notice of the cancellation request before the next billing date. Failure to do so may result in charges for the next billing cycle.
     
  3. Non-Refundable: The client will not be entitled to a refund for any unused portion of the Cloud Server & Dedicated Server service.
     
  4. Termination: Upon receipt of the cancellation request, the service will be terminated at the end of the current billing period. The client will be responsible for any charges incurred up until the termination date.
     
  5. Data Backup: It is the client's responsibility to take a backup of their data before requesting cancellation of the service. We will not be held responsible for any loss of data or any other issues that may arise due to the cancellation.

Software Support Policy:

  1. Supported Software: We provide software support only for the control panel developed by our company and the Operating System (OS) that we support. We do not provide support for any other third-party software or applications.
     
  2. Limitations of Support: Our software support is limited to the installation, configuration, and maintenance of our control panel and the supported OS. We do not provide support for any customization or modifications made by the client.
     
  3. Responsibility: The client is solely responsible for the installation, configuration, and maintenance of any third-party software or applications that they choose to install on their Cloud Server & Dedicated Server.
     
  4. Acceptable Use Policy: Clients must comply with our Acceptable Use Policy. Any violation of the policy may result in the suspension or termination of the service.
     
  5. Liability: We will not be held responsible for any loss or damages incurred as a result of server downtime, data loss, or any other issues arising from the installation, configuration, or maintenance of any third-party software or applications.

Prohibited Uses Policy:

  1. Lawful Use: Clients must use the service only for lawful purposes and in accordance with these Terms and Conditions. Any use of the service that violates any applicable national or international law or regulation is strictly prohibited.
     
  2. Protection of Minors: Clients agree not to use the service for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
     
  3. Advertising and Promotion: Clients agree not to use the service to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
     
  4. Impersonation: Clients agree not to impersonate or attempt to impersonate our company, a company employee, another user, or any other person or entity.
     
  5. Illegal or Harmful Use: Clients agree not to use the service in any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
     
  6. Use Restrictions: Clients agree not to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the service, or which, as determined by us, may harm or offend our company or users of the service or expose them to liability.
     
  7. Discrimination: Clients agree not to promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
     
  8. Pornographic Content: Clients agree not to broadcast or distribute any pornographic content using the service.
     
  9. Violation of Prohibited Uses: Any violation of these Prohibited Uses may result in the suspension or termination of the service, without notice or refund, and may also result in legal action if deemed necessary.

Overdue Payment Policy:

  1. Payment Due Date: Clients must clear their invoices by the due date and maintain an advance payment basis.
     
  2. Service Suspension: If the client fails to pay on the due date, we reserve the right to suspend the service, with or without notice.
     
  3. Service Reactivation: To reactivate the suspended service, clients must pay a reactivation fee of $25. We provide a grace period of 24 hours only if requested by the client.
     
  4. Service Termination: If the client fails to pay within three days of the due date, we reserve the right to terminate the service.
     
  5. Payment Gateway: We use 2Checkout and FastSpring as our payment gateway for subscription payments.
     
  6. Insufficient Balance: If clients have a subscription payment but do not have sufficient balance at their payment method, 2Checkout and FastSpring will charge the card on file to cover the due amount for the suspended service for the previous due invoices.
     
  7. Non-Refundable Payments: Payments collected for the suspended service are not refundable.
     
  8. Account Up-to-Date: Clients must keep their accounts up-to-date with current payment information to avoid suspension of service due to overdue payments.
     
  9. Service Continuation: If a service is suspended due to overdue payments, but not canceled, the client is responsible for all charges incurred during the suspension period.

No Refund Policy:

  1. Refund Policy: We do not provide refunds for any of our services purchased from us, including Cloud Server, Dedicated Server, Stream Hosting, Domain Registration, and Software Licenses.
     
  2. Trial Period: Instead of a refund, we offer a 30-day trial period for Audio and Video Stream hosting and a 7 to 15-day trial license key for software licenses.
     
  3. No Trial Period or Refund: We do not offer any trial period for Cloud Server and Dedicated Server, and no refunds will be provided for these services.
     
  4. Agreement to Policy: By purchasing any of our services, you agree to our no refund policy.
     
  5. Exemptions: This policy is exempt from any legal obligations that require refunds.

We stand behind the quality of our services and products, and we are confident that our customers will be satisfied with their purchases. If you have any questions or concerns, please contact us before making a purchase.

Extra Credits Offer Terms & Conditions

Extra Credits Offer  Terms & Conditions

Last updated: 2022-12-27

1. Introduction

Welcome to Everest Cast (“Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at https://everestcast.com https://vdopanel.com https://everestpanel.com https://my.everestcast.com https://everestcast.host  https://hosting.everestcast.com (together or individually “Service”) operated by Everest Cast.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood the Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at [email protected] so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.

1.1. Credits deposited by a Customer during the Promotion will be awarded with Extra Credits in the amount that equals the Credits deposited
(e.g. by depositing $100 you top up your account with $100 Credits + $25 Free Extra Credits).

1.2. Extra Credits can be used to pay service renewal invoices, and purchase new services and products.

1.3. Credits and Extra Credits are not refundable in any way.

1.4. In case of any chargebacks, Extra Credits will be removed.

1.5. The Extra Credits will be added within 24 hours of depositing Credits.

1.6.  If you have already claimed a credit offer, it is not available for you to claim again. Credit offers are typically one-time offers that can only be claimed once. If you have already claimed the offer, you will not be able to claim it again.

Contact Us

Please send your feedback, comments, and requests for technical support by email: [email protected].

Privacy Policy

Privacy Policy

Everest Cast has created this privacy statement in order to demonstrate our commitment to privacy to our customers and users of our consulting services, online services, websites, and web services ("Services").

This privacy policy governs the manner in which Everest Cast uses, maintains and discloses information collected from its customers and users of our Services.

1. Collection of Your Personal Information:

In order to access our Everest Cast services, you will be asked to sign in with an e-mail address and password, which we refer to as your credentials. In most cases, these credentials will be part of Everest Cast, which means you can use the same credentials to sign in to many different sites and services. By signing in on Everest Cast site or service, you may be automatically signed into other sites and services.

You may also be requested to provide answers, which we use to help verify your identity and assist in resetting your password, as well as an alternate email address. A unique ID number will be assigned to your credentials which will be used to identify your credentials and associated information.

We ask you to provide personal information, such as your e-mail address, name, home or work address or telephone number. We may also collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites. If you choose to make a purchase or sign up for a paid subscription service, we will ask for additional information, such as your credit card number and billing address that is used to create a billing account.

We may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with Everest Cast site and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses.

2. Use of Your Personal Information:

Everest Cast collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information.

We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome emails, billing reminders, information on technical service issues, and security announcements.

The term of this Agreement is set to the Customer's billing term ("Term"). If no Term is set out, the Term shall be one (1) year. Upon expiration of the initial Term, this Agreement shall renew for periods equal to the length of the initial Term, unless one party provides notice of its intent to terminate as set out in this Agreement.

3. Sharing of Your Personal Information:

We will not disclose your personal information outside of Everest Cast. We allow you to choose to share your personal information so that they can contact you about our products, services or offers. Your information will be maintained confidentiality and is prohibited from using it for any other purpose. We may access and/or disclose your personal information if we believe such action is necessary in urgent circumstances to protect the personal safety of users.

4. Accessing Your Personal Information:

You may have the ability to view or edit your personal information online. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (e-mail address and password). You can write/emails us and we will contact you regarding your request.

5. Security of Your Personal Information:

Everest Cast is committed to protecting the security of your personal information. We use a variety of security procedures and we have put in place appropriate physical, electronic, and managerial procedures to help protect your personal information from unauthorized access and use. When we transmit highly confidential information (such as a password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Also, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always choose to log out before leaving a site or service to protect access to your information from subsequent users.

6. Cookies & Similar Technologies:

The Everest Cast Product and Corporate Sites use cookies to distinguish you from others. This helps us to provide you with a good experience when you use the Everest Cast Product or browse our Website and also allows us to improve both the Everest Cast Product and Website. Cookies allow for personalization of your experience by saving your information such as user ID and other preferences. A cookie is a small data file that we transfer to your device's hard disk (such as your computer or smartphone) for record-keeping purposes.
We use the following types of cookies:

Strictly necessary cookies. These are cookies that are required for the essential operation of our Corporate Site and products such as to authenticate users and prevent fraudulent use.

Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Corporate Site and products when they are using it. This helps us to improve the way our Corporate Site and products work, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognize you when you return to our Corporate Site and products. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region), and your username. Targeting cookies. These cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website, and the advertising displayed on it, more relevant to your interests. We may also share this information with third parties for this purpose.

Please be aware that third parties (for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

The cookies we use are designed to help you get the most from the Corporate Site and products but if you do not wish to receive cookies, most browsers allow you to change your cookie settings. Please note that if you choose to refuse cookies you may not be able to use the full functionality of our Website and products. Should you configure your browser to block all cookies, you will not be able to access our products. These settings will typically be found in help section of your browser
 

7. Changes to This Privacy Statement:

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. We encourage you to periodically review this statement to be informed of how Everest Cast is protecting your information and managing things.

8. Contacting Us:

Everest Cast welcomes your comments regarding this privacy statement. If you have questions about this statement, please open your concern to https://my.everestcast.com/submitticket.php